We’re truly sorry if your order arrived damaged—that’s definitely not the experience we want for you. Don’t worry, we’re here to help you get this resolved quickly and easily. Reach out to our team at support@clenzy.co as soon as possible, ideally wi

We&#x2019;re truly sorry if your order arrived damaged&#x2014;that&#x2019;s definitely not the experience we want for you. Don&#x2019;t worry, we&#x2019;re here to help you get this resolved quickly and easily.<h4 data-start="327" data-end="365" id="step-1-contact-us-right-away">Step 1: Contact Us Right Away</h4><ul data-start="366" data-end="630"><li data-start="366" data-end="630">Reach out to our team at <a data-start="393" data-end="438" rel="noopener">support@clenzy.co</a> as soon as possible, ideally within 7 days of receiving the item. Please include:<ul data-start="527" data-end="630"><li data-start="527" data-end="550">Your order number</li><li data-start="553" data-end="588">Photos of the damaged item(s)</li><li data-start="591" data-end="630">A brief description of the damage</li></ul></li></ul><h4 data-start="632" data-end="673" id="step-2-our-team-will-assist-you">Step 2: Our Team Will Assist You</h4><ul data-start="674" data-end="913"><li data-start="674" data-end="913">Once we receive your email, our customer service team will review the details and provide you with a resolution. We&#x2019;ll either send you a replacement or issue a refund, depending on your preference and availability of the product.</li></ul>We&#x2019;re committed to ensuring that you have a positive shopping experience, so we&#x2019;ll make sure the situation is resolved as smoothly as possible.If you have any other questions or need assistance, feel free to reach out to us at <a data-start="1144" data-end="1189" rel="noopener">support@clenzy.co</a>. We&#x2019;re here to help!

What do I do if my item(s) arrives damaged?

We sincerely apologize if you’ve received the wrong item! We understand how frustrating this can be, and we’re here to make it right for you. Please reach out to us at support@clenzy.co within 7 days of receiving your order. Be sure to include:. Your

We sincerely apologize if you&#x2019;ve received the wrong item! We understand how frustrating this can be, and we&#x2019;re here to make it right for you.<h4 data-start="303" data-end="342" id="step-1-contact-us-immediately">Step 1: Contact Us Immediately</h4><ul data-start="343" data-end="587"><li data-start="343" data-end="587">Please reach out to us at <a data-start="371" data-end="416" rel="noopener">support@clenzy.co</a> within 7 days of receiving your order. Be sure to include:<ul data-start="482" data-end="587"><li data-start="482" data-end="505">Your order number</li><li data-start="508" data-end="546">A photo of the incorrect item(s)</li><li data-start="549" data-end="587">A brief description of the issue</li></ul></li></ul><h4 data-start="589" data-end="616" id="step-2-resolution">Step 2: Resolution</h4><ul data-start="617" data-end="825"><li data-start="617" data-end="825">Once we receive your email, we&#x2019;ll quickly assess the situation and provide you with a solution. We&#x2019;ll either send you the correct item(s) or offer a refund, depending on the availability of the product.</li></ul>We strive to make this process as smooth as possible for you, so you can continue shopping with confidence!If you have any other questions or need further assistance, don&#x2019;t hesitate to reach out to us at <a data-start="1033" data-end="1078" rel="noopener">support@clenzy.co</a>. We&apos;re here to help!

Order Issues

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?