What do I do if my item(s) arrives damaged?Updated 2 months ago

We’re truly sorry if your order arrived damaged—that’s definitely not the experience we want for you. Don’t worry, we’re here to help you get this resolved quickly and easily.

Step 1: Contact Us Right Away

• Reach out to our team at [email protected] as soon as possible, ideally within 7 days of receiving the item. Please include:

  • Your order number

  • Photos of the damaged item(s)

  • A brief description of the damage

Step 2: Our Team Will Assist You

• Once we receive your email, our customer service team will review the details and provide you with a resolution. We’ll either send you a replacement or issue a refund, depending on your preference and availability of the product.

We’re committed to ensuring that you have a positive shopping experience, so we’ll make sure the situation is resolved as smoothly as possible.

If you have any other questions or need assistance, feel free to reach out to us at [email protected]. We’re here to help!