What if my package gets lost or arrives damaged?Updated a month ago

We understand how frustrating it can be if your package is lost or arrives in less-than-perfect condition. Here’s what you should do:

1. If your package is lost:

• Wait 24-48 hours: Sometimes carriers mark a package as delivered before it actually arrives. Please double-check with neighbors or household members, and check your surroundings for any hidden spots.

• If it still hasn’t arrived after that time, contact us at [email protected] with your order number and we’ll help you investigate the issue with the courier.

2. If your package arrives damaged:

• Please send us a photo of the damage within 7 days of delivery.

• Include your order number and a description of the damage in your email.

• We will offer you a solution, whether it's a replacement or a refund, depending on the extent of the damage.

🛡️ All orders are insured, so we'll make sure you're taken care of.

If you need further assistance, feel free to reach out to us at [email protected]. We’re here to help!