What’s your return policy?Updated a month ago
We want you to love your purchase from Clenzy, but if for any reason you're not completely satisfied, we're here to help. Our goal is to make the return process as easy and straightforward as possible.
Return Eligibility
Timeframe: You have 30 days from the date of delivery to return your product.
Condition: The item must be unused, in its original packaging, and in the same condition you received it.
Non-returnable Items: Some items, like perishable goods, custom items, and personal care products, are not eligible for return.
How to Initiate a Return
Contact Us: Simply send us an email at [email protected] with your order number, name, and reason for the return. We're here to make this as smooth as possible for you.
Return Instructions: Once we receive your request, we’ll send you the instructions and the return address.
Ship Your Item: Pack the item carefully and ship it back to us. We recommend using a trackable shipping service to ensure everything goes smoothly.
Refund Process
Once we receive your return, we’ll inspect it to ensure it meets our return guidelines.
If your return is approved, we’ll issue a refund to your original payment method. Please note that refunds may take a few days to appear in your account, depending on your bank or card provider.
Damaged or Defective Items
If your item arrives damaged or you received the wrong product, please contact us immediately. We'll work quickly to resolve the issue and either send you a replacement or process a full refund.
We want your shopping experience with Clenzy to be a positive one, so if you have any questions or need assistance, don't hesitate to reach out. We're here to help!
Feel free to contact us at [email protected] — we’ve got you covered!