My order was marked delivered but it’s not here.Updated 2 months ago

We know how frustrating this can be — and we’re here to help. If your tracking shows “Delivered” but the package hasn’t arrived, please follow these steps:

1. Double-check your surroundings — sometimes carriers leave packages in secure spots like behind planters, with a neighbor, at a reception desk, or in a parcel locker.

2. Ask household members or neighbors if they might’ve accepted the delivery on your behalf.

3. Wait 24 hours. Occasionally, carriers mark a package as delivered slightly before it physically arrives.

If you’ve done all of the above and still can’t locate your order:

• Contact us at [email protected] with your order number.

• Our team will work with the courier to investigate and help resolve the issue for you promptly.

🛡️ Rest assured — your order is insured, and we’ll make sure you're taken care of.